Creating your HyperComply Knowledge Base

HyperComply Support

A robust HyperComply Knowledge Base allows us to accurately autofill as much of each security questionnaire you submit as possible. This document outlines the best practices for seeding your HyperComply Knowledge Base to ensure you have the best experience.

1. Review your repository of security and compliance-related files

Look for thoroughly completed security questionnaires - the more thorough the questions and answers, the greater ability to accurately complete future questionnaires. Additionally, standardized questionnaires such as SIG, CAIQ, and VSA are highly recommended.

Other documents, including policy documents, compliance certifications, audit reports, pen test results, etc. are necessary for a complete understanding of your security posture and should be included.

2. Select the highest quality questionnaires

Of the materials identified, we recommend selecting at least 10 of the highest quality files based on accuracy, completeness, and recency. If there is a questionnaire you reference to answer other questionnaires, please be sure to include it.

If you want to provide additional information for a more robust Knowledge Base, please let us know and we will share a standardized Core Compliance questionnaire for you to complete.

3. Send the files to files@hypercomply.com

Send your highest quality questionnaires and any additional policy documents and compliance certifications to files@hypercomply.com with the subject line “KB Files for COMPANY NAME.”

That’s it! The HyperComply Implementation team will create your Knowledge Base and notify you when it’s complete, usually within 2-3 business days.

If you have any questions about the Knowledge Base and/or what documents to send please contact your Implementation Specialist and CSM.