The HyperComply Platform and Services are not intended to process personal information. However, in the course of providing the Platform and Services to our customers, we may obtain personal information about our customers’ clients, employees or other authorized users of the Services as set out below:
We require our customers to ensure that they have obtained all authority to provide personal information to us in accordance with applicable privacy laws and to not provide us with any sensitive personal information. Except as set out herein, we do not collect or use personal information of our customers for any purpose other than to provide Services on behalf of our customers.
As a matter of practice, HyperComply does not disclose, trade, rent, sell or otherwise transfer our customers’ personal information, except as set out in this policy.
We may transfer or disclose personal information as follows:
Personal information may be maintained and processed by HyperComply or its third party service providers in the United States and Canada. For more information about the way in which our service providers treat personal information, contact us as set out in the “Contact Us” section below.
Visiting our Website: We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.
Cookies: Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. Cookies may provide us and our service providers with information that we will use to personalize our Website in accordance with a user’s preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features. We may also use a third party to help us gather and analyze information about the areas that users visit on the Website to evaluate and improve the customer experience and the convenience of the Website.
We understand that data security is a critical issue for our customers and we are committed to safeguarding the personal information in our custody and under our control. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
If we receive a request from an individual to access or update personal information we have collected on behalf of a particular customer in the course of providing the Services, we will direct that individual to the relevant customer. We will assist our customers wherever possible in responding to individual access requests. If you submit personal information via our Website or otherwise provide us with your personal information, you may request access, updating or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request to our Privacy Officer (see “Contact Us” below). We may request certain personal information for the purposes of verifying your identity.